✨ Everything You Need to Know About Booking with Us! ✨

Booking & Payments

How do I book rentals?

You can book by calling, texting, emailing us or booking directly through our website. 

Do you require a deposit?

Yes, we require a 50% deposit at the time of booking to secure your rental items. The remaining balance is due 5 days before your event unless otherwise specified.

What payment methods do you accept?

We accept credit/debit cards, Zelle or cash. Credit cards are subject to a 3% fee. 

Cancellations & Refunds

What is your cancellation policy?

Cancellations made 5 days before the event: Eligible for a partial refund or full credit for future rentals.

• Cancellations within 5 days of the event: The deposit is non-refundable.

What if it rains?

We recommend having a backup plan for outdoor events. Unfortunately, we do not offer refunds for weather-related cancellations. However, we may offer rescheduling options based on availability.

Delivery & Setup

Do you deliver and set up?

Yes! We offer delivery, setup, and breakdown services for an additional fee, depending on your event location and rental items.

What areas do you serve?

We deliver to Miami-Dade and Broward counties. Additional fees may apply for locations outside our service area.

When will my rentals be delivered and picked up?

Specific timing will be coordinated during booking.

Rental Policies

What do you need to do before returning items?

If you did not pay for set-up and/or break down, all items would need to be left in the same way as they were dropped off – chairs stacked, cushions and linens in bags.

Do I need to return the items clean?

We ask that all rental items be free of food, liquids, and decorations before pickup. Additional cleaning fees may apply if items are returned excessively dirty. 

What happens if an item is damaged or lost?

You are responsible for any damaged, lost, or stolen items during the rental period. Repair or replacement costs will be charged accordingly.

Other Ouestions?

If you have any other questions, feel free to call, text, or email us. We’re happy to help make your event magical!

📞 786-251-1901
📩 [email protected]